UPDATE: System failure affecting 911 calls fixed

By Conor Mooney
By Erika Mahoney

October 3, 2013 Updated Oct 3, 2013 at 11:20 PM EDT

(WBNG Binghamton) Broome County's 911 system has been restored.

Emergency Services Director Brett Chellis said the system was restored around 8 p.m. Thursday, approximately 10 hours after the system outages began.

Chellis reported the restoration just after 9 p.m. following testing.

Throughout the day, Chellis said dispatchers and callers couldn't hear each other during some 911 calls and the seven-digit non-emergency calls to police.

"At times we've had issues with a particular trunk or switch at the central office," Chellis said. "But this is the most serious and longterm outage we've had in the system since its inception in 1993."

Verizon is the main provider for the county's system.

Verizon, TW Telecom and Cassidian technicians worked on the problem all day.

Verizon is still investigating what caused the failure.

During the outages, emergency services employed their backup system and provided callers another number to speak with dispatchers.

Officials will continue to monitor the system in the coming days.