NYCM Insurance ranked highest by J.D. Power in customer satisfaction

By WBNG News

NYCM Insurance ranked highest by J.D. Power in customer satisfaction

August 13, 2013 Updated Aug 13, 2013 at 3:21 PM EST

(WBNG Binghamton) J.D. Power ranked NYCM Insurance “Highest in Customer Satisfaction among Auto Insurers in New York” in its 2013 U.S. Auto Insurance Study.

According to a news release:

The study measured customer satisfaction across five factors: interaction, price, policy offerings, billing and payment, and claims.

“We are truly honored to be recognized by J.D. Power for customer satisfaction excellence,” said Jeremy Robinson, senior vice president of marketing for NYCM Insurance. “Every caller to NYCM speaks to a New York-based representative who understands the unique needs of NY state policyholders, and I believe that’s what sets us apart from other companies. Our employees are very deserving of this recognition.”

On the 1,000-point scale measuring customer satisfaction, NYCM scored 814.The average score for New York insurers was 776. J.D. Power reported that customer rankings of auto insurers nationwide were at the second-highest level since the study launched in 2000.