Schumer Calls For Probe of Frequent Flier Miles

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By WBNG News

Story Created: Nov 22, 2009 at 4:03 PM EST

Story Updated: Nov 22, 2009 at 4:03 PM EST

Senator Charles Schumer says some frequent flier mile programs are flawed.

He wants a federal investigation into the complaints by consumers, claiming they are losing millions of frequent flier miles without notice because of confusing agreements.

Travelers say miles expire and often change in the value without warning.

Schumer wants to establish industry rules for the programs.

Currently, there are few restrictions on how airlines manage and redeem the miles.

The Air Transport Association, a trade group for airlines, says frequent flier programs remain popular and that airlines try to make them appealing to retain customers.

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