911 Issue For Broome, Tioga

By WBNG News

911 Issue For Broome, Tioga

October 31, 2012 Updated Nov 1, 2012 at 4:11 PM EST

Thursday, November 1, 2012

The following is a press release from Broome County Emergency Services Director Brett Chellis:

The previously reported problem with 911 Calls for Broome County residents whose phone service is provided by Time Warner has been corrected. All calls from telephones serviced by Time Warner should now be routed correctly direct to a 911 Dispatcher with no additional steps needed.

Wednesday October 31, 2012

The following is a media release from the Tioga County Sheriff's Office.

The Tioga County Sheriff’s Office advises that there is a technical problem with Time Warner Telephones when dialing 911.

Residents of Tioga County who have Time Warner as a telephone provider are experiencing problems when dialing 911
calls.

Time Warner customers who dial 911 will be routed to an automated answering tree. They will be instructed to press “1” to reach a 911 dispatcher and the call will then be answered at the E911 Dispatcher Center in Broome County. Broome County will then transfer the call to the Tioga County E911 Center.

Time Warner assures they are working to remedy the situation. This only applies to those county residents who have Time Warner as their Telephone Provider.

Tuesday, October 30, 2012

Town of Dickinson, NY (WBNG Binghamton) The Broome County Office of Emergency Services says some residents calling 911 might not be immediately put through to a dispatcher.

The following is a press release from Broome County Emergency Services Director Brett Chellis:

A problem currently exists for Broome County residents whose phone service is provided by Time Warner if they attempt to call 911. If 911 is dialed the phone call will be re-routed to a non-emeergency line and an auto attendant will pick up and place the caller in a phone tree. At this time, Time Warner Cable has been notified and they are working on the issue.

Should a resident dial 911 and receive a recording, they only need to hit "1" and the call will be immediately transferred to a dispatcher.

Broome County has a consolidated 911 center and the calls will be answered by the same dispatchers so there is no interruption of service.

At this time the problem appears isolated to only those residents who use Time Warner for their phone service.

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