Richford, NY (WBNG Binghamton) The Town of Richford's post office has been closed since October 2013 when customers say they could smell urine and human feces from the tenant next door.
Post Office officials said the landlord has been neglectful and needs to fix the problems with the tenant next door before the building can be reopened.
The Richford post office shares its building with a residential tenant.
The Post Office said the landlord, Pete McLaren, hasn't rectified the situation since its employees left.
Sharon Mertz, a customer, said she could smell urine and feces when she picked up her mail.
"When I would go into the post office, there was definitely a very strong odor, very strong," Mertz said.
Mertz does not always have access to a car when her husband is out of town on business making it impossible to pick up her mail from the office in Berkshire every day.
Something she says is important to do for her husband's job.
"I pick up our personal mail, I pick up our daughter and son in law's mail," Mertz said. "And if he's on the road, we can't get it for one or two days. With his business, he needs to be able to get his mail."
Action News reached out to the landlord who did not return our calls.
Action News also reached out to town supervisor Martin Wilcox and code enforcement officer Kevin McMahon neither returned our phone calls.
The Tioga County Health Department said post office buildings do not come under the same health regulations as restaurants and other public places they investigate.