Tis the Season of Returning

By Matt Porter

December 26, 2012 Updated Dec 26, 2012 at 8:55 PM EDT

Johnson City, NY (WBNG Binghamton) Store registers were ringing the day after Christmas, but not necessarily for new sales.

Hundreds of shoppers like Shannon Willett and her daughter Kate were coming to exchange gifts that didn't quite fit.

"Kate got some clothes for Christmas that were not quite her style, so we're here to change them," said Willett.

With short lines, she and her daughter were ready to spend as well.

"They're really short, I thought it was going to be a lot more," said Willett, "So they're getting through them really quick. We're excited, we'll get her stuff. We got a gift card."

Between 2007 and 2009, returns accounted for just under 10 percent of holiday sales according to the National Retail Federation.

That's an average of $42 billion a year.

Target store manager Allycia Mann said people have all sorts of reasons for bringing things back.

"It's the wrong system or they want a bigger TV," said Mann. "We primarily see a difference in color as well in the electronics department. They wanted a 3DS is a purple instead of a pink."

Mann said many customers ask for gift card credit to buy new items instead of just a refund.

At the Oakdale Mall in Johnson City, there was an unusual sight as many people came in with shopping bags.

Robin Garrity from Colorado was at the mall to exchange her son's gift.

"This is just too small of a scale train, the track is too small," said Garrity, "So we're gonna get a bigger train."

Lizzie Edwards from the Town of Union and a teacher said the day after Christmas is a good day to go since she has it off.

"There's not a lot of time to do returns and do Christmas shopping." said Edwards. "So today is the day to return things and get what we need and exchange."

It's the season of returning after the season of giving.

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