Shapiro announces results of Commonwealth Generative AI Pilot Program

PENNSYLVANIA (WBNG) -- Governor Josh Shapiro joined leaders from OpenAI, Carnegie Mellon University and Pennsylvania’s labor community to unveil the results of the Commonwealth’s first-in-the-nation Generative AI Pilot Program.

The pilot program was launched as part of the Shapiro Administration’s commitment to responsibly integrating artificial intelligence into government operations. Shapiro officials said the program provided state employees with access to ChatGPT Enterprise to enhance efficiency, streamline workflows, and improve the delivery of services for Pennsylvanians.

Over a year, 175 employees from 14 agencies used ChatGPT Enterprise to test AI’s impact. Nearly half of the participants had never used ChatGPT before. Yet over 85% reported a “somewhat positive” or “very positive” experience, demonstrating strong employee buy-in and the tool’s accessibility across different roles.

The pilot results, which showed significant benefits, were collected through biweekly feedback sessions, user interviews and live demonstrations.

Officials said the findings revealed that employees had a highly positive experience, reporting an average time savings of 95 minutes daily while using ChatGPT for writing, research, summarization and IT support.

According to officials, the pilot showed that Commonwealth employees across various roles, ages and demographics benefited from the tool and demonstrated AI’s potential to streamline government operations.